shoalhaven shade solutions
Nowra: 4421 5777

To keep your product looking great and to maintain your warranty, please refer to the relevant care instructions and warranty information below.

The type of fabric/product is detailed on your invoice. If you do not know which type of fabric you have, please contact us on 0414 194 788 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Ricky Richards - Docril
-Product Information & Colours
-Product Care
-Warranty Information

Ricky Richards - Outlook Designs
-Product Information & Colours
-Product Care
-Warranty information

Ricky Richards - Outlook Mode
-Product Information & Colours
-Product care
-Warranty information

-Product Information
-Product Care/User Guide

Roller Shutters

-Product Information

Terms and Conditions

Order Acceptance

The quotation is obligation free until a signature or acceptance via phone is received. The client’s signature or verbal acceptance of the quote confirms the order and acknowledges agreement to proceed with the conditions of sale.

Responsibility for Measurement

Where Shoalhaven Shade Solutions has taken measurements associated with the quotation, Shoalhaven Shade Solutions remains responsible for ensuring the order fits to the agreed specification. Shoalhaven Shade Solutions takes no responsibility in the instances where:

1) Measurements are provided by the client and/or the measurements/specifications change due to errors made by the client or an agent operating on the clients behalf, (e.g: Architect/Builder etc).

2) Changes in building and construction that are not advised to Shoalhaven Shade Solutions that cause the measurements taken by Shoalhaven Shade Solutions to be deemed invalid.

Additional charges may be incurred where either of these situations occur and result in changes required to the goods order.

Payment Terms

Part payment of approximately 50% of the total amount quoted is to be payed upon acceptance of the quotation. Final payment is to be paid on completion of originally quoted works unless a prior arrangement has been made and agreed upon by both parties.


Legal and beneficial ownership of the Goods will not pass to the Customer until such time as the Goods have been paid for in full. All Goods and related items including but not limited to fasteners, tools, safety equipment, documentation, remain the property of Shoalhaven Shade Solutions until the Goods have been paid for in full.


Quote valid for up to thirty (30) days unless stated otherwise. A quotation is an offer to sell and no contractual arrangement shall arise from it until the client has agreed upon and signed the quotation or accepted the quote verbally via phone.

Additional Works

Additional work may be work that is deemed to have not been reasonably foreseeable by the contractor or Shoalhaven Shade Solutions at the time of the original quotation or additional work commissioned directly by the client.


Installation and additional trade contractor costs are as described on the quotation document. Installation and contractor costs must be paid directly to Shoalhaven Shade Solutions as per the "payment terms". The client must also have regard for other contractors’ terms and conditions of supply of services, which are available at request from that contractor. The client should also have regard that the quoted price for installation and contractors may vary if additional work is required on site.

Right to Enter Premises

Should non-payment of invoice occur, title of good has not passed to the client. Under these circumstances the Customer authorises Shoalhaven Shade Solutions by itself, its agents or representatives at all reasonable times, without notice, to enter onto and to remain in and on any premises where the Goods are located in order to collect the Goods, without being guilty of any manner of trespass.

Buyers Cancellation

Unless otherwise agreed in writing, a client shall have no right to cancel an order which has commenced manufacture. If a client cancels an order before the goods have gone into production and there is no cost for Shoalhaven Shade Solution only then will an initial payment be refunded. Cancellation of an order where manufacturing has commenced will result in forfeiture of initial payment and Shoalhaven Shade Solutions will pursue further costs involved in such cancellation.

Shoalhaven Shade Solutions Cancellation

Shoalhaven Shade Solutions reserves the right to terminate an order or refuse installation on the basis of harassment or inappropriate behaviour towards its staff.


All goods supplied are covered by the manufacturer's warranty. The client acknowledges acceptance of warranty terms with acceptance of quotation.

Shoalhaven Shade Solutions will guarantee all installation work for 12 months from installation date.

On discovery of any defect in the Goods, the Customer must immediately notify Shoalhaven Shade Solutions in writing of such defect. The Customer must not carry out any remedial work to alleged defective Goods without first obtaining the written consent of Shoalhaven Shade Solutions to do so unless:

-The Goods are deemed unsafe.

-More damage will occur if action is not taken immediately.

Should either of the above circumstances arise, the customer has the right to employ another contractor to make the Goods safe. However, the customer must first attempt to contact Shoalhaven Shade Solutions by phone prior to any work commencing and all work done must be documented visually (photo or video), and in writing if a warranty claim is being made.

Electrical items supplied through Shoalhaven Shade Solutions that are not covered by a manufacturer’s warranty, will be covered by Shoalhaven Shade Solutions for 12 months from the actual delivery date.


Actual Delivery Date: The date at which the goods are provided to the client or the date at which the goods become available for the client to receive, whichever is the earlier date.

Additional work: Work that is deemed to have not been reasonably foreseeable by the contractor or Shoalhaven Shade Solutions at the time of the original quotation and/or additional work commissioned by the client during the course of the project / works.

Anticipated Completion Date: The date quote by Shoalhaven Shade Solutions at the time the installation process is confirmed with the client. This date may vary where reasonably unforeseeable circumstances hinder the progress of the works/project.

Anticipated Delivery Date: The date quoted by Shoalhaven Shade Solutions as the anticipated date of delivery on the original quotation/invoice document.

Client: The person named in the quotation/invoice document.

Payment: The payment required under the quotation/invoice.

Quotation: The quote submitted by Shoalhaven Shade Solutions on the quotation/invoice document which the client signs or accepts via phone to confirm the order and in which these terms and conditions are deemed to be incorporated.

Tax Invoice: The tax invoice provided by Shoalhaven Shade Solutions based on the quotation/invoice document once the quotation has been signed or accepted via phone by the client, in which these terms and conditions are deemed to be incorporated.